Privacy Policy

This Privacy Policy describes how your personal information is collected, used, stored and shared when you visit or make a purchase from alicenguyenart.com (the “Site”) in accordance with Australian privacy legislation. Our website is hosted by Squarespace. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Squarespace or any third party services you access through Squarespace. You can reference Squarespace’s Privacy Policy to learn more about Squarespace’s privacy practices here.

INFORMATION WE COLLECT

To fulfil your order, we collect personal information when you visit the Site to provide you with our services and goods, including: 

  1. Personal Details: Name, email address, phone number, and shipping address.

  2. Payment Information: Debit/Credit card details or other payment methods (processed securely via third-party payment gateways).

  3. Order Details: Information about the products you purchase.

  4. Usage Data: Information about how you interact with our website including, IP address, browser type, network, and device. 

HOW WE USE YOUR INFORMATION

We use your personal information to:

  1. Process and ship your order.

  2. Send order confirmations, receipts, and updates. 

  3. Respond to your inquiries.

  4. Improve our website and services.

  5. Send you newsletters or promotions with your consent.

HOW WE SHARE YOUR INFORMATION

We value your privacy and will never sell your personal information. However, we may share your data with trusted third parties for specific purposes, including:

  1. Payment Providers: To securely process payments via PayPal or Stripe.

  2. Shipping Companies: Such as Australian Post or Pack Send to deliver your orders to you.

  3. Analytics Tool: Used to help us understand how our customers use the Site to improve your experience through Google Analytics and Squarespace Analytics. You can read more about how Google uses your information here. You can also opt-out of Google Analytics here.

  4. Legal Requirements: If required by law or court order, or to protect the rights, safety, or property of others.

HOW WE STORE AND PROTECT YOUR INFORMATION

To keep your personal information safe, we have in place the following:

  1. Squarespace Security: Is applied to protect data on our website. 

  2. Secure Payments: Your entered financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology provided by Squarespace.

  3. Data Retention: We only keep your data as long as necessary for the purposes described in my Privacy Policy or to comply with legal obligations. 

AUTOMATE EMAILS AND ORDER UPDATES

We may send you important messages about your orders or account activity. These emails are automatic and can’t be unsubscribed from since they’re necessary to keep you updated. You might receive these emails if:

  1. You complete a purchase.

  2. Your order has been shipped.

COOKIES 

Our website uses Squarespace Cookies to help the site function properly. We use the cookies to analyse how visitors use our website to personalise content, improve functionality and browsing experience.  

Note: Cookies are small files or pieces of text that are downloaded on your device or computer and often include an anonymous unique identifier when you visit the Site. For more information about cookies and how to disable cookies, visit ‘the cookies Squarespace uses here. 

THIRD-PARTY LINKS

Our website contains links to third-party websites, such as payment providers and shipping companies. We are not responsible for the privacy practices or content of these providers. Please review their privacy policies if you visit their sites.

YOUR RIGHTS

You have the right to:

  1. Access your information: Request a copy of the personal data we hold.

  2. Correct Your Data: Update any personal information you ave given us at any time.

  3. Withdraw Consent: Opt out of newsletters or marketing communications.

  4. Request Deletion: Ask us to delete your personal data unless required by law to keep it. 

  5. Make a Complaint: Raise a concern about my use of your information and (without prejudice to any other rights you may have) to you local data protection authority.

To exercise these rights, contact us via the Contact Page here. 

Last Updated 25/11/2024